Q. Will my vehicle warranty be affected if I opt for Roadside Assistance?
A. No. Purchasing a Roadside Assistance membership does not affect your vehicle manufacturer's warranty.
Q. I have two cars. Can both of them be covered under one Roadside Assistance membership?
A. No. Each membership is linked to a single vehicle. A separate membership is required for each vehicle.
Q. I am planning to buy a new vehicle. Can I transfer my existing Roadside Assistance membership to the new vehicle?
A. No. Memberships are non-transferable during their validity period and cannot be moved to another vehicle.
Q. What happens if I sell my vehicle during the membership period?
A. The membership automatically transfers to the new owner of the vehicle and remains valid until expiry, subject to terms and conditions.
Q. Who should I contact if my vehicle breaks down?
A. Call the dedicated 24x7 Roadside Assistance helpline 1800-123-4567 or raise a request through the website or mobile app.
Q. What information should I keep ready when requesting assistance?
A. Keep your registered mobile number, membership/policy number, vehicle registration number, vehicle make and model, exact location, and a brief description of the issue ready.
Q. What services are covered under Roadside Assistance?
A. Services may include flat tyre assistance, battery jump-start, emergency fuel delivery, towing, minor on-site repairs, key lockout assistance, and breakdown support.
Q. Is Roadside Assistance available 24x7?
A. Yes. The service is available 24 hours a day, 7 days a week, including weekends and public holidays.
Q. How long will it take for assistance to reach me?
A. Response time depends on your location, traffic conditions, and service availability.
Q. Are there any additional charges for using the service?
A. Covered services are provided without additional service charges. Consumables, spare parts, repairs, or services beyond plan limits may be chargeable.
Q. Is towing included in the membership?
A. Yes. Towing is provided if the vehicle cannot be repaired on-site, subject to plan limits.
Q. Is Roadside Assistance available across India?
A. Yes, subject to serviceability and network coverage Link given.
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